Frequently asked questions

Is this an AI doctor?

No. Your doctor makes every clinical decision — diagnosis, treatment, and prescriptions are never generated automatically.

How do I explain my symptoms?

When you book, pick the reason for your visit that fits best. Then tell your doctor everything in your own words during the consultation — they will ask the right follow-up questions.

Can I have my consultation by phone or text instead of video?

Yes — you can choose video, audio, or text for your consultation, whichever you're most comfortable with.

What if my symptoms are an emergency?

This platform is not an emergency service. If you think you may be having a medical emergency, do not wait for an online consultation — seek immediate emergency care or contact your local emergency service.

How much does a consultation cost?

Each doctor sets their own consultation fee. You'll see the exact amount before you confirm your booking, and pay securely before your visit.

Who sees my information?

Your information is reviewed by your doctor to prepare for and conduct your consultation. Details are in our Privacy Policy.